Testing/Infection Prevention and Control

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National helpline for general enquiries about testing and testing kits

 

Care Homes with any queries about kits ordered via the Care Home Portal should call the national helpline on 119 or email covidcarehometesting@dhsc.gov.uk

The national helpline has a specific option for Care Homes and is available for all general enquiries including tests not being collected via courier; test kits not arriving and general advice.

If you are unable to resolve an issue please contact us via email at syheartlandsccg.testing@nhs.net and we will endeavour to escalate your issue.

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Latest News

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18Sep, 2020
A new Adult Social Care Winter Plan will aim to curb the spread of COVID-19 infections in care settings throughout the winter months, the Health Secretary confirmed today.

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17Sep, 2020
Government has extended the Infection Control Fund, with an extra £546m to help protect staff and people using services throughout winter.

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17Sep, 2020
Care providers will be given an extra £546m to bolster infection control

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