Testing/Infection Prevention and Control

Browse useful documents information relating to Testing/ Infection Prevention and Control

National helpline for general enquiries about testing and testing kits


Care Homes with any queries about kits ordered via the Care Home Portal should call the national helpline on 119 or email covidcarehometesting@dhsc.gov.uk

The national helpline has a specific option for Care Homes and is available for all general enquiries including tests not being collected via courier; test kits not arriving and general advice.

If you are unable to resolve an issue please contact us via email at syheartlandsccg.testing@nhs.net and we will endeavour to escalate your issue.


11th March 2021 - Coronavirus: Every Action Counts


5th October 2020: Launch of Q &A forums - drop in for any care home or domiciliary care staff to ask a question directly to an IPC nurse. Click here to download and book onto these sessions.

Latest News

Read All
07May, 2021
Visiting arrangements play a huge part in the lives of the people who use your service, and the CQC has been clear that care home providers should enable a resident to safely see their families and friends if the residents wishes. It’s important you know that you’re able to offer this whilst keeping them safe and preventing the risk of infection.

Read more
05May, 2021
World Hand Hygiene Day 2021 - Seconds save lives – clean your hands! At Wightman & Parrish and Kimberly-Clark Professional* we are dedicated to improving the health and wellbeing of people at home and in the workplace and we believe that good hand hygiene, done at the right time and in the right way, is an important part of breaking the chain of transmission of common illnesses such as coughs, colds and stomach upsets.

Read more
04May, 2021
View the May Newsletter from one of SCA's Members, The White House Nursing Home. Find out more on 'The dog difference - Connection happiness wellbeing', 'What's wrong with grandma? Explaining Dementia to children', 'A big thank you' and their latest activities update!

Read more

Care providers: Sign up for our newsletter, mailings and more