Testing/Infection Prevention and Control

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National helpline for general enquiries about testing and testing kits


Care Homes with any queries about kits ordered via the Care Home Portal should call the national helpline on 119 or email covidcarehometesting@dhsc.gov.uk

The national helpline has a specific option for Care Homes and is available for all general enquiries including tests not being collected via courier; test kits not arriving and general advice.

If you are unable to resolve an issue please contact us via email at syheartlandsccg.testing@nhs.net and we will endeavour to escalate your issue.


5th October 2020: Launch of Q &A forums - drop in for any care home or domiciliary care staff to ask a question directly to an IPC nurse. Click here to download and book onto these sessions.

Latest News

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26Nov, 2020
Information on The Department of Health and Social Care is commencing the national roll-out of Lateral Flow Tests (LFT) to care homes, How does the LFT work, what the next steps are, Preparing your care home for scheduled visitor testing, Training, PPE for scheduled visitors, webinars and Who should you contact in an emergency?

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24Nov, 2020
Did you miss our event on Friday 20th November? Re-watch this fantastic evening, click on this page to view this video.

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23Nov, 2020
At SCA we don’t want to just sit back and watch our sector struggle. Instead, our Directors have been meeting through the Summer to have a real crack at solving the puzzle that is Social Care.  We want to improve Social Care for everyone, not least our members! Click here to read more and out full report.

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