Testing/Infection Prevention and Control

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National helpline for general enquiries about testing and testing kits


Care Homes with any queries about kits ordered via the Care Home Portal should call the national helpline on 119 or email covidcarehometesting@dhsc.gov.uk

The national helpline has a specific option for Care Homes and is available for all general enquiries including tests not being collected via courier; test kits not arriving and general advice.

If you are unable to resolve an issue please contact us via email at syheartlandsccg.testing@nhs.net and we will endeavour to escalate your issue.


5th October 2020: Launch of Q &A forums - drop in for any care home or domiciliary care staff to ask a question directly to an IPC nurse. Click here to download and book onto these sessions.

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