Testing/Infection Prevention and Control

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National helpline for general enquiries about testing and testing kits

 

Care Homes with any queries about kits ordered via the Care Home Portal should call the national helpline on 119 or email covidcarehometesting@dhsc.gov.uk

The national helpline has a specific option for Care Homes and is available for all general enquiries including tests not being collected via courier; test kits not arriving and general advice.

If you are unable to resolve an issue please contact us via email at syheartlandsccg.testing@nhs.net and we will endeavour to escalate your issue.

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11th March 2021 - Coronavirus: Every Action Counts

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5th October 2020: Launch of Q &A forums - drop in for any care home or domiciliary care staff to ask a question directly to an IPC nurse. Click here to download and book onto these sessions.

Latest News

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28Jul, 2021
On 22 July 2021, the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the “Regulations”) became law, introducing a requirement for all care home staff to be fully vaccinated against Covid-19.

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20Jul, 2021
???? ”We hadn't really found the right product. Every product we looked at needed to be adapted. And Sekoia was the first product where Maria and I were like: Oh! This is what we were looking for, but we couldn't fit it into words" ???? Jade Vallance, Director of Care, Active Prospects

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20Jul, 2021
To make sure you have everything covered and you’re on the right side of the law, the HR & Employment Law experts of our partner, Citation, have created this exclusive new guide, covering the essential considerations employers must make before implementing any testing policy in their business.

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