Our Privacy Policy

Data regulations are changing, but we’re just as committed to treating your details responsibly.

As a member of Surrey Care Association, we naturally need to store your business contact details, including team member names, business or preferred/notified email addresses and business telephone/mobile number details. We use information to keep Members and Non-Members updated with details that Surrey Care Association feels is relevant and of value to the wider Surrey social care community.

But we want you to know that we take privacy very seriously here at Surrey Care Association. So, we promise to always manage your data securely and responsibly.

Your privacy is extremely important to us. This policy explains what information we have, how we use it and how you can check and update any of your personal information. For the purposes of this Privacy Policy, “we” means Surrey Care Association.

Why do we collect your business information?

We collect information to help manage each of our Members and Non-Members accounts:

  • To deliver benefits and services relevant to each Provider (whether we provide them or not)
  • To improve our benefits and services and develop new ones
  • And to manage our network and help us run and grow the Association

We also collect information, so we can tell our Members and Non-Members about our benefits and services, including those offered by our Commercial Partners i.e. products and services.

Where do we get your information?

We collect information mainly when you sign up with us, contact us and when you use our benefits and services.

For example, when you:

  • Register to be a Member of Surrey Care Association
  • Make changes to, or close Membership with us
  • Get in touch with us to ask something
  • Buy products from us, such as Policy and Procedure packs
  • Enter our annual Awards ceremony
  • Go to our website and raise queries through our contact functions
  • Attend any of our networks, training workshops, conferences and events
  • Apply for a job with us online, via social media streams or through recruitment agencies

We also collect Non-Member information from other sources, including business directories and other publicly available sources.

How we use your information

We use and analyse your information to keep in touch with you and to supply and improve our benefits and services. We will also use your information to tell you about benefits and services that we think may interest you.

In particular, this means using your information to:

  • Manage your Membership
  • Newsletter and E-Bulletin communications
  • Sort out a payment for our benefits and services
  • Get in touch with you (e.g. if we need to tell you about any problems related to your Membership)
  • Manage our database and your information kept on our database
  • Look into any complaints or questions you may raise
  • Trace and recover debts, and manage any credits owed to us

Or to:

  • Tell you if we've changed the way a benefit works or tell you about a new benefit that we think may interest you.
  • Check what you're interested in, so we can offer (and develop) relevant benefits and services
  • Improve our benefits and services and develop new ones
  • Send you information about our benefits and services (or those from selected Commercial Partners we think you'd be interested in) by post, email, picture message, online banner advertising, or other ways.
  • Do we need to mention social media?

How we share your information

In connection with the purposes described above, we may share SCA Member company names with others.

This might mean sharing Member company names with:

  • Our Commercial Partners and Commercial Members or Consultants who help us run our services, for example Associate Consultants that assist with our network events and conferences.
  • Commercial Partners and Commercial members whose products and services we promote to you (where you have given permission to receive such messages, by signing up to become a Member of Surrey Care Association).
  • We do not share any personal information e.g. business emails or mobile telephone numbers with any of our commercial members/partners unless you have expressly given permission e.g. at conference, or at a partner’s workshop. We do however share member company details i.e. name of company.

We might also share your information:

  • With any public authority or law enforcement agency (if they ask for it).
  • To comply with law or regulations, or for possible legal proceedings.
  • If one of our partners who are processing information for us are compelled to do so by law.
  • If there's an emergency and we think you or other people are at risk

Why we keep hold of your information

There are certain reasons we keep hold of your information.

We keep information while you're Member or after you've left us, how long we keep it depends very much on the type of information and purpose.

Your rights

You have a number of legal rights in relation to the information that we hold about you, including:

  • The right to request details of the information we have about you
  • The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing or promotional messages from us).
  • The right to ask that we update your information if it is inaccurate or incomplete
  • The right to ask that we erase your information
  • The right to request that we restrict the processing of your information in certain circumstances.
  • The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.

How to check and update your company information

In order for us to release the information we hold for your company on our database, we will require your request in writing on company letter headed paper, and a signature from Management. This is so we can verify that we are releasing your company information to the relevant individual/s. Please send this request to:

Surrey Care Association, James House, Emlyn Lane, Leatherhead, Surrey, KT22 8BZ

You can also check the information we display under ‘Find a Care Service’ by visiting our website www.surreycare.org.uk.

Benefit mailing communications

If you don't want us to send you relevant offers or marketing or promotional information, you can opt out anytime via the unsubscribe link at the bottom of our benefit mailing communications.

You can also opt out of receiving our communications by calling us on 01372 571 174. We’re open Monday - Friday, 9am-5.30pm.

Use of cookies on our website

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies may be used on this website:

Session Cookies - which are temporary cookies that remain in the cookie file of your browser until you leave the site,

Persistent cookies - which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies on our Site and what Information we collect

Session Cookies

To allow you to carry information across pages of our site and avoid having to re-enter information.
Within registration to allow you to access stored information.

Persistent Cookies

To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Third Party Cookies

Third parties serve cookies via this site.
These are used for the following purposes:

  • To serve advertisements on our site and track whether these advertisements are clicked on by users.
  • To control how often you are shown a particular advertisement.
  • To tailor content to your preferences
  • To count the number of anonymous users of our site.
  • To provide security within shopping baskets or transactions.

Use of Web Beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

What can I do to manage cookies stored on my computer?
There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as "P3P" features (Privacy Preferences Platform). Find further information on P3P.

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

Please contact us using the details found on the site should you wish to clarify any points.
If you do not agree with the information provided then we would ask you not to use the site or the information provided within it.

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