Surrey care home re-awarded prestigious accolade for outstanding end of life care

15 Oct, 2021

Staff at a Surrey care home are celebrating this week after once again being awarded a prestigious accolade for the delivery of outstanding end of life care. 


Princess Christian Care Centre, near Woking, has been reaccredited Platinum status from the Gold Standards Framework (GSF) following inspection, having completed its highly-regarded Care Homes Training Programme.


To get the accreditation, which lasts until April 2024, staff had to undergo training that provided a practical, evidence-based approach to optimising care for all people nearing the end of their life. It focussed on quality care, improvement with training, quality assurance with standards of care, and quality recognition.


Princess Christian Care Centre’s Home Manager, Nisha Leo, led the way in implementing GSF at the Surrey home, whereby the team attained an almost-perfect score rating of 56/57 ​​– placing them in the top 0.3 per cent of care homes to achieve GSF Platinum status in the UK in 2021. The commitment required to achieve this is exemplary, even more so having traversed such challenging times throughout the COVID-19 pandemic.


The inspection highlighted how GSF remains ‘clearly embedded’ in practice at the home and at a ‘very high standard’. It also noted how there is clear evidence of ‘proactive person-centred care’ given by a close team. The report was rounded off by saying Princess Christian should be reviewed again as a ‘Care home of the Year’, which it has previously held.


Commenting on receiving the recent award, Nisha, said: “We’re delighted to have been reaccredited with such a prestigious accolade for our end of life services. It further showcases our commitment to being at the forefront of a growing community of care homes who strive to continuously deliver excellence in care, but also significant developments, which acknowledge best practices to encourage and inspire others.”


The GSF training enables frontline staff to provide a gold standard of care for people nearing the end of their life. It improves the quality, coordination and organisation of their care, leading to better outcomes in line with their needs and preferences, and greater cost efficiency through reducing hospitalisation.


Ginny Allen, GSF Social Care Lead, said: “We’re delighted Princess Christian Care Centre has successfully completed the GSF Care Homes Reaccreditation Assessment, being awarded the Quality Hallmark Award at Platinum status. We would like to congratulate everyone at the home on the success and thank them for all the hard work they have put into continuing this work.”


Part of the family-run Nellsar group, a collection of 13 care homes throughout Kent, Surrey and Essex, Princess Christian Care Centre provides a wide range of care services including residential care, dementia care, respite care, rehabilitation, and end of life care.


Rated ‘Outstanding’ by CQC, the home prides itself on offering person-centred care for elderly people with nursing needs and those who have been diagnosed with dementia or related illnesses.


For more information on Nellsar and its homes, please visit For more information on the GSF, visit

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