999 Calls
NHS Pathway integrating Urgent and Emergency Care
Dear All
From the 31 March 2011 the Strategic Health Authority are introducing some changes to the way that 999 calls are dealt with. The attached leaflet will provide you with background information and explain how the revised system will work. It is important that all your staff are aware of these changes.
In addition to the information leaflet I have also provided a link to the NHS Pathways website this provides additional information and a DVD . This fifteen minute DVD provides details of the system and with some case studies. This is an excellent training tool for your staff and I would encourage you to use it. To access the DVD click on the link below and you can then select the DVD.
If you have any additional questions or points of clarification please email either
Claire Hobbs
Urgent Care Project Manager
Hobbs Claire (5P5) Surrey PCT
or
Sarah Brown at Surrey Ambulance
Sarah.LBrown@secamb.nhs.uk
If you require any further clarification or information regarding this email then please contact me on valerie.smith@surreycare.org.uk
the link is http://www.connectingforhealth.nhs.uk/systemsandservices/pathways
Dear All
From the 31 March 2011 the Strategic Health Authority are introducing some changes to the way that 999 calls are dealt with. The attached leaflet will provide you with background information and explain how the revised system will work. It is important that all your staff are aware of these changes.
In addition to the information leaflet I have also provided a link to the NHS Pathways website this provides additional information and a DVD . This fifteen minute DVD provides details of the system and with some case studies. This is an excellent training tool for your staff and I would encourage you to use it. To access the DVD click on the link below and you can then select the DVD.
If you have any additional questions or points of clarification please email either
Claire Hobbs
Urgent Care Project Manager
Hobbs Claire (5P5) Surrey PCT
or
Sarah Brown at Surrey Ambulance
Sarah.LBrown@secamb.nhs.uk
If you require any further clarification or information regarding this email then please contact me on valerie.smith@surreycare.org.uk
the link is http://www.connectingforhealth.nhs.uk/systemsandservices/pathways
Leaflet explaining changesConference Calls Regarding the Changes
NHS Pathways conference calls will take place on weekdays at 12midday. The number to dial for the conference call is 01372 201964. I would also very much encourage people to feedback any issues to me via email claire.hobbs@surreypct.nhs.uk.
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