Managing Voids and Occupancy


Is your care business struggling to find new customers, fill bed spaces or manage voids? In this tough economic climate, finding and keeping customers is essential and yet many Providers struggle with the concept of ‘selling’.

In this workshop, we provide an overview of the sales process in a social care setting. Learn the secrets of how to ‘sell’ effectively, build the loyalty of existing customers and how to find new ones.

Managing voids and occupancy takes careful planning and this workshop aims to increase your confidence and know-how.

The workshop will cover:

  • Fundamentals of the sales process within a social care setting.
  • How to generate leads to attract new customers.
  • The enquiry management process do’s and don’ts.
  • How to expand or diversify into new ‘markets’ – attracting private fee clients.

*Please note - Registration is at 8:45 AM with the workshop commencing at 9:00 AM

SCA Training is very popular and often oversubscribed. SCA keeps the cost of its training as low as possible, once a place has been booked, cancellations may be made up to 14 days before the event. However, you may change the name of the person attending from your organisation at any point. Full payment is required prior to the event. Any surplus income derived from SCA training activities will be used for the purpose of improving workforce development support for providers.


SCA Members - £60 per person
Non-Members - £80 per person

Book your place by completing the form

Data Protection:

The data collected on this booking form will be used to administer your registration for this event. By completing and returning this form, you acknowledge that the information contained in this form will be held and maintained by Surrey Care Association Ltd in accordance with our Privacy Policy, a copy of which can be found on our website:, and the Data Protection Act 2018.

Event Details

Tuesday 30th April 2019
9:00 AM - 13:00 PM

Thatcher's Hotel, Guildford Road, East Horsley KT24 6TB

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