Customer Service and the Journey

Available for Members + Non-Members. Price may vary.


With regret, Surrey Care Association have decided to postpone the Customer Service and the Journey on Wednesday 20th May 2020 at James House, Emlyn Ln, Leatherhead KT22 8BZ.

Due to the escalation of the virus within the UK, we feel as a Care Association we have a duty of care to our providers, so have made the decision to postpone until further notice.

We hope to be able to reschedule sometime in the not too distant future, but obviously are keeping abreast of the situation.

Our normal procedure in this event, would be to automatically book a place on the next date when set. However, we will be happy to refund your money if this is preferred. If this is the case, please email


The aim of this course (Half Day – 3 Hours) is to provide an understanding of the key elements of customer service and its’ importance to a Social Care service.

Member Rate: £65.00

Non-Member Rate: £85.00

Click here to book your place now.


Alan Willmott (SCA Consultant)


To provide an understanding of the key elements of customer service and it’s importance to a social care service.


  • To Explore the Concept of Customer Service
  • To Identify Key Aspects of Effective Customer Service
  • To Outline Effective Techniques
  • To Make A Difference

Event Details


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