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Trainer Quality Assurance Questionnaire
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Training Providers Quality Benchmark
The Surrey Care Association (SCA) Quality Benchmark for Training Providers
Social care providers in the county of Surrey have the choice of a comprehensive range of high quality training providers who are responsive and flexible in their service provision. A Training Providers Network is well established and coordinated by Surrey Care Association with regular meetings being held and chaired by Erica Lockhart, its Chief Executive. The network meetings enable and facilitate the interface between employers and training providers and are essential for keeping providers informed and up to date with developments in the sector not least of which are invaluable funding opportunities to support employers with workforce learning and development. If you are a training provider seeking to work with Surrey care organisations and would like to be included in the SCA website listing of quality providers, you are required to submit an application to Erica Lockhart to show that you have the necessary credentials to meet the expectations of Surrey employers. A downloadable application form is attached for you to provide evidence applicable to the 10 quality criteria which underpin the benchmark.
These standards have been developed working with Surrey Training Providers working in partnership with employers and their representative groups.
Training Providers Quality Benchmark
APPLICATION FORM
Company Name: Address:
Telephone: Managing Director: Number of employees:
Fax:
Email:
Briefly describe the nature of your organisation, giving a summary of the learning and development programmes which you offer. Please make reference to any experience which you may have gained regarding working with service users of social care/carers or any associated development plans in this area.
Please provide information about the following QUALITY aspects of your service keeping your responses concise and to the point. Please be advised that ATTACHMENTS ARE NOT REQUIRED UNLESS SPECIFICALLY REQUESTED.
1. Attach references from 3 county of Surrey care providers for whom you have provided learning and occupational development within the past three years. Referees should be the senior staff responsible for contracting the training e.g Owner/Manager, Registered Manager, Training Manager and should give examples of how you have been responsive and flexible in meeting their particular needs, for example development of staff from overseas/migrant workers. References should be signed and dated. 2. Give details of occupational competence, qualifications and relevant experience of your staff/trainers/consultants.
3. a) If your organisation is an accredited NVQ Centre or endorsed to deliver any other certificated courses, please provide/attach evidence of approval. Please also attach your latest EV report/s b) For other unaccredited provision, for example short courses or workshops, please provide/attach evidence that you award “Certificates of Attendance” to attendees for CPD/APEL purposes.
4. Describe how you engage with employers and how you make your service responsive and flexible to meet their needs
5. Have you attended any Surrey Care Association events such as conferences or network meetings? If so, which ones? Would you be willing to attend and contribute to Surrey Training Provider meetings?
6. Describe your Quality Assurance processes including self-assessment and your response to feedback from employers and course attendees.
7. Do you have an Equal Opportunities/Inclusivity policy and if so how is it implemented?
8. Do you provide an advice and guidance service? If so, how is it delivered?
9. How would you respond to a policy of “business to business” referral when a client request cannot be met by your company?
10. Give details of any accredited quality standards achieved by your organisation or other endorsement of quality provision.
Please return completed application form with relevant attachments to: Erica Lockhart, Chief Executive, Surrey Care Association Ltd, PO Box 320, Leatherhead, Surrey, KT22 2BG Tel/fax: 01372 824248 or 01372 360593 Mobile: 07738 227362 Email: Erica.Lockhart@surreycare.org.uk Website: www.surreycare.org.uk
“Supporting social care providers in Surrey”
May 2008
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