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Provider Compliance Support

Dates:    18^th January  and 21st March 2012

Session times: 10-12 and 2-4pm (sessions repeat)

Venue: Leatherhead Food International

Randalls Way, Leatherhead, KT22 7RY

CQC have changed their approach to assessing the quality of services. The focus is now on the achievement of outcomes for service users and CQC will want to hear about users’ and carers’ direct experiences of the services they receive.

Care providers must be able to provide evidence for CQC inspectors to show that they comply with the Essential Standards and achieve the required outcomes for service users. They will also have to demonstrate how they obtain feedback from users and carers and use this to change and improve their services.

Surrey Care Association, in partnership with Surrey County Council, is running short workshops for owners and managers to help them understand and implement outcome-based approaches to delivering services.

The workshops will include

• Overview of the Essential Standards of Quality and Safety and the Judgement Framework and how these apply to services
• Explanation of  CQC’s new approach to assessing the quality of service provision
• Working through one of the outcome measures to show how providers can demonstrate they achieve it.
• A simple framework for use back in the workplace.

Flier and Application

Surrey Care Advice Service

Are you struggling to make sense of the CQC Essential Standards of Quality and Safety?

Are you confused about what they mean for your service?

Are you unsure about how CQC will assess your compliance with the Essential Standards?

Are you concerned about how you will provide evidence of compliance for CQC?

If you answered yes to any of these questions, the Advice Service can help.

We are offering providers a one to one 2 hour meeting with one of our experienced Advisors who will go through the Essential Standards with you, and help you think through how you will demonstrate compliance and address any areas of weakness.

An Advisor will come to see you at your workplace at a date and time convenient to you. Please complete the form below to register your interest; an Advisor will then contact you to arrange an appointment.

The Advice Service is free, and provides impartial information and guidance to owners and managers of independent care services in Surrey

Flier and Application Form